Delivery Time and Guarantee
Delivery of the jacket will be usually in 5-7 working days from the date of your order confirmation.
If the courier is unable to locate your shipment and give you an expected delivery date, the delivery guarantee will come into effect.
Shipping Options
- Free Shipping — Orders over $99 (5–7 business days)
- Standard Shipping — $20 (5–7 business days)
How Shipment Works
Our warehouses are located overseas.
Express shipment services like DHL and FedEx are used for shipping all orders.
The entire shipping process is traceable, allowing customers to receive their parcels conveniently at their doorstep without any hassle.
If you are unavailable to receive your shipment, you may leave a note on the door directing delivery to a neighbor who can sign for the package on your behalf.
If no one is available to sign for the delivery, the courier will leave a note with the shipment number and a contact number for further arrangements.
We do not deliver to Post Office box.
Notices You Will Receive
When you first place your order, you will receive a notice acknowledging the receipt of your order, along with a copy of your detailed invoice.
Your order is not registered in case you do not receive any notice. Hence, it cannot be processed and shipped.
If Delivery Is Late?
You will get your amount back immediately, equal to the amount of your purchase, or a replacement shipment will be sent to you. If, for any reason, your order fails to arrive or the shipment cannot be located, we will resolve the issue promptly.
If you notify us by email about a delivery taking longer than the shipping notice estimate, we will get back to you with the courier’s tracking number and instructions for using this number to track the status of your shipment.
When To Expect Delivery
We will send you an email with the following information:
– The tracking details.
– The date we shipped your order.
– The expected delivery date.
Note: Delivery is usually completed in less than 5-7 working days.
In Case of Damage/Defect
In the case of product damage during shipment, email us images of the product describing the nature of the damage, within 24 hours of receiving the item.
Contact Information
Identity
Website Name: William Jacket
Contact Support
Email: support@williamjacket.com
Contact Number: +61416553473
WhatsApp Number: +44 7446 962983
ADDRESS
Address: Auburn Central 4525/57-59 Queen Street Auburn NSW 2144 Australia
Head Office: WHITE SWAN BLDG, Office 101-B14 000, Trade Center FirstDubai, United Arab Emirates
Business Hour: Monday – Friday, 24 Hours