Frequently Asked Questions

No, we do not charge any hidden fees. Shipping is free on orders above $99. For orders below this amount, a flat shipping fee of $20 applies. However, in case of a return, the customer would have to pay the shipping charges.

We offer a 30-day money-back guarantee if your order is incorrect or if you do not receive it at all.

You can request changes within 12 hours of placing your order. After this period, your order is processed quickly, so modifications may no longer be possible.

Yes, you can exchange your jacket within 30 days of receiving it. Items may be tried on for size and fit, but must be returned in original condition—unworn outside, unwashed, and free from damage, stains, or alterations. All original tags and packaging should be included. Return shipping is the customer’s responsibility.

Yes! We offer seasonal and holiday promotions, as well as occasional special deals. Simply enter the promo code at checkout to apply your discount. To stay updated on the latest offers, check our website regularly or subscribe to our newsletter.

For your convenience williamjacket.com accepts Google Pay, Visa, Mastercard, American Express and Discover cards for payment.

Your Order Confirmation email details the price of each item, shipping charges and your order number.

To guarantee that your order is secure and to protect your privacy, we use PayPal that has Secure Socket Layer (SSL) utilizing 128 bit encryption. Once PayPal receives your order, it is then decoded and processed.

Our Standard Shipping will take 5-7 business days to reach your door step. See our Shipping Information page with all the details.

At the moment, we do not offer expedited shipping. However, we’re actively working on adding faster delivery options in the near future.

In rare cases, if your package is lost and the courier confirms it, we will replace your order free of charge. If the tracking shows the package was delivered but later stolen from your mailbox or doorstep, William Jacket cannot be held responsible.

To help us assist you better in the future, please register as a customer on our site. Simply access “Account Registration” on the “My Account” page.

Our leather is an agricultural by-product. We purchase the hides and transform them into beautiful leather apparel and accessories.