Refund Policy

1. Overview

At William Jacket, we aim for complete customer satisfaction. If you are not fully satisfied with your purchase, we offer refunds and returns in accordance with this policy and our Return & Exchange Policy. This refund policy is clearly stated on our website, accessible to all customers before checkout.

2. Refund Eligibility

You may be eligible for a refund when:

• You return a product within 30 days from the delivery date.
• Items may be tried on for size and fit, but must be returned in original condition, unworn outside, unwashed, and free from damage, stains, or alterations. with all tags and packaging intact.
• The product is defective, damaged in transit, or significantly not as described.

To initiate a refund, customers must follow our standard return process and provide a return tracking number once the item is shipped back.

3. Refund Timeframe

Once your returned item is received and inspected:

• Refunds are processed within 2-4 working days after we receive the returned product and confirm its condition.
• Refunds are issued using the original payment method used at the time of purchase.
• Please note that it may take additional time for the refunded amount to appear in your account, depending on your payment provider.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was defective, damaged, or not as described.

5. Exceptions & Non-Refundable Items

Some products may not be eligible for refunds, including but not limited to:

• Customized items or bespoke products.
• Change of mind returns after the product has shipped (exceptions may apply if allowed by our exchange process).

6. How to Request a Refund

To start a refund:

• Contact our support team via email at support@williamjacket.com.
• Provide your order number and reason for return.
• Ship the item back with a tracking number.

All refund requests must be submitted through the proper channels so we can ensure timely processing and compliance.

7. Contact & Support

If you have questions about a refund or need assistance:

• Email: support@williamjacket.com
• Customer Support Hours: Monday – Friday
• Response Time: We aim to respond within 24 Business Hours

We are committed to honest and accurate communication in all policies to ensure customer trust and compliance with search partner requirements.

8. Policy Transparency

This refund policy is available in clear language on our website where customers can access it before checkout. Our policy reflects actual refund terms and timelines we honor and matches the descriptions provided in product detail and customer support pages, helping avoid misunderstandings.